Domiciliary-care-feedback

Domiciliary Feedback Form

If you have become a client with Sustain, referred a client(s) to Sustain for Domiciliary Care or have worked in some other way with us, we would like to hear what you thought about the experience. We wish to gauge more about your experience with Sustain so that we can improve our service and would be grateful if you could complete this short survey. We aim to provide a service that is safe, effective, caring, responsive and well-led while promoting a culture of openness and fairness.

The CQC Definition of Safe: “people are protected from abuse and avoidable harm”* *

The CQC Definition of Effective: “people’s care, treatment and support achieve good outcomes, promotes a good quality of life and is evidence-based where possible” *

The CQC Definition of Caring: “staff involve people and treat people with compassion, kindness, dignity and respect” *

The CQC Definition of Caring: The CQC Definition of Responsive: “services are organised so that they meet people’s needs.” *

The CQC Definition of Well-led: “the leadership, management and governance of the organisation assures the delivery of high-quality person-centred care, supports learning and innovation, and promotes an open and fair culture” *

Did we achieve what we promised for you? *

Yes

Would you recommend Sustain to a colleague? *

Yes

Any other comments? *

Completed by: *

Organisation: *